Frequently Asked Questions
Everything you need to know about shopping with ADLV Australia.
Are your products authentic ADLV (acmé de la vie)?
Yes, ADLV Australia is an authorized retailer. Every garment comes with a HiddenTag authenticity label that can be scanned via the official app to verify its origin.
What are your shipping times within Australia?
We offer standard and express shipping via Australia Post. Standard shipping typically takes 3-7 business days, while express shipping arrives within 1-3 business days depending on your location.
How do I choose the right size for oversized hoodies and tees?
Our items are designed with a signature oversized fit. We recommend checking the size chart on each product page or choosing your usual size for a relaxed look, or sizing down for a more standard fit.
What is your return and exchange policy?
We accept returns and exchanges within 14 days of delivery, provided the items are unworn, have all original tags attached, and the HiddenTag has not been tampered with.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, AMEX), PayPal, and buy-now-pay-later options including Afterpay and Klarna for a flexible shopping experience.
How should I wash my ADLV garments to protect the graphics?
To preserve the high-quality prints, we recommend hand washing or using a cold, gentle machine cycle with the garment turned inside out. Avoid tumble drying and do not iron directly on the graphics.